Monday, September 29, 2014

Jawbone UP24 App Crashing After Personalization

Recently I got a nice large persimmon Jawbone UP 24 after seeing how useful my wife's was for fitness and sleep tracking, and the persimmon color is pretty cheap and looks good on either sex. Unfortunately, I was very frustrated trying to get it to work with my Android-based Oneplus One due to app issues preventing me from completing the setup. After lots of trial and error, I finally figured out an odd set of steps that got it working:

  1. If you haven't signed up for an account already, sign-up in the app. During signup the app may become non-responsive and crash. This is fine.
  2. Now sign-up again with the same account information and uncheck the e-mail notifications before proceeding. If you are getting a message about the account already existing, something is different than what I ran into and my solution probably won't work.
  3. When you hit next/okay at this point it may just return you to the e-mail/password screen. Keep at it, eventually it will move on. I theorize that something at this stage causes the problem to be resolved.
  4. Run through personalization, and you will be rewarded by it completing successfully.

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